tag:status.deepwatch.com,2005:/historyDeepwatch Status - Incident History2024-03-29T05:22:43ZDeepwatchtag:status.deepwatch.com,2005:Incident/203875652024-04-11T00:00:00Z2024-03-28T12:08:57ZDeepwatch MDR Platform Planned Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Scheduled</strong> - On April 11th, 2024, at 00:00 UTC (04/10 22:00 EST), Deepwatch is performing planned maintenance of our MDR platform for a duration of 2 hours. <br /><br />During this time you may experience brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/199689252024-03-14T02:00:56Z2024-03-14T02:00:56ZDeepwatch MDR Platform Planned Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Scheduled</strong> - On March 14th, 2024, at 00:00 UTC (March 13th, 2024 20:00 EDT), Deepwatch is performing planned maintenance of our MDR platform for a duration of 2 hours. <br /><br />During this time you may experience brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/197265252024-02-08T03:00:56Z2024-02-08T03:00:56ZDeepwatch MDR Platform Planned Maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Scheduled</strong> - On February 8th, 2024, at 01:00 UTC (February 7th - 20:00 ET), Deepwatch is performing planned maintenance of our MDR platform for a duration of 2 hours. <br /><br />During this time you may experience brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/194906852024-01-11T03:00:30Z2024-01-11T03:00:30ZDeepwatch MDR Platform Planned Maintenance<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>18:16</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Scheduled</strong> - On January 11th, 2024 at 01:00 UTC (January 10th - 20:00 ET), Deepwatch is performing planned maintenance of our MDR platform for a duration of 2 hours. <br /><br />During this time you may experience brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/191370392023-12-14T03:00:06Z2023-12-14T03:00:06ZDeepwatch MDR Platform Planned Maintenance<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Scheduled</strong> - On December 14th, 2023, at 01:00 UTC (December 13th 20:00 ET), Deepwatch is performing planned maintenance of our MDR platform for a duration of 2 hours. <br /><br />During this time you may experience brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/188131602023-11-16T03:00:08Z2023-11-16T03:00:08ZDeepwatch MDR Platform Planned Maintenance<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Scheduled</strong> - On November 16th, 2023, at 01:00 UTC (20:00 EST), Deepwatch is performing planned maintenance of our MDR platform for a duration of 2 hours. <br /><br />During this time you may experience brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/186798782023-10-12T02:00:09Z2023-10-12T02:00:09ZDeepwatch MDR Platform Planned Maintenance<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Scheduled</strong> - On October 12th, 2023, at 00:00 UTC (08:00 ET), Deepwatch is performing planned maintenance of our MDR platform for a duration of 2 hours. <br /><br />During this time you may experience brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/183202202023-09-14T00:30:03Z2023-09-14T00:30:03ZDeepwatch Splunk Planned Maintenance<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:27</var> UTC</small><br><strong>Scheduled</strong> - On September 13th, 2023, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/178452182023-08-24T00:31:04Z2023-08-24T00:31:04ZDeepwatch Splunk Planned Maintenance<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>00:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>20:41</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Scheduled</strong> - On August 23rd, 2023, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/177915612023-07-13T00:30:33Z2023-07-13T00:30:33ZDeepwatch Splunk Planned Maintenance<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Scheduled</strong> - On July 12th, 2023, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/173538952023-06-15T00:31:02Z2023-06-15T00:31:02ZDeepwatch Splunk Planned Maintenance<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>00:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Scheduled</strong> - On June 14th, 2023, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/175642512023-06-14T13:35:54Z2023-06-14T13:35:54ZPortal outage<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:14</var> UTC</small><br><strong>Identified</strong> - We are experiencing an unexpected outage due to a 3rd party dependency issue. We are keeping a close watch and will have the portal back up as soon as possible. thank you for your patience</p>tag:status.deepwatch.com,2005:Incident/172798322023-05-18T00:30:18Z2023-05-18T00:30:18ZDeepwatch Splunk Planned Maintenance<p><small>May <var data-var='date'>18</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Scheduled</strong> - On May 17th, 2023, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/169518012023-04-24T13:47:40Z2023-04-24T13:47:40ZServiceNow Reporting Issue<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating users receiving errors in ServiceNow dashboards.</p>tag:status.deepwatch.com,2005:Incident/167524282023-04-20T00:30:14Z2023-04-20T00:30:14ZDeepwatch Splunk Planned Maintenance<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:52</var> UTC</small><br><strong>Scheduled</strong> - On April 19th 2023, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/168125892023-04-10T20:47:05Z2023-04-10T20:47:05ZInvestigating issue with detection coverage page<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Identified</strong> - Some of our customers are experiencing an issue loading the detections coverage page. We have identified the issue and are working to resolve</p>tag:status.deepwatch.com,2005:Incident/167722302023-04-07T01:30:29Z2023-04-07T01:30:29ZScheduled Maintenance downtime for Deepwatch Portal 8:30pm - 9:30pm ET<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.deepwatch.com,2005:Incident/164765192023-03-23T00:30:36Z2023-03-23T00:30:36ZDeepwatch Splunk Planned Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Scheduled</strong> - On March 22nd, 2023, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/161508402023-02-23T01:30:25Z2023-02-23T01:30:25ZDeepwatch Splunk Planned Maintenance<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Scheduled</strong> - On February 23rd, 2023, at 00:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/160773152023-02-09T16:03:05Z2023-02-09T16:03:05ZInvestigating issues with Deepwatch services<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - We've identified the issue and the vendor has resolved it. All services should be functioning as normal.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Update</strong> - We are continuing to troubleshoot this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Update</strong> - We are continuing to work with our vendors to investigate this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues with Deepwatch services and will provide updates here soon.</p>tag:status.deepwatch.com,2005:Incident/147546022022-12-15T01:30:40Z2022-12-15T01:30:40ZDeepwatch Splunk Planned Maintenance<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Scheduled</strong> - On December 14th, 2022, at 7:30PM EST, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hour. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/130682762022-11-17T01:30:55Z2022-11-17T01:30:55ZSplunk Planned Maintenance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Scheduled</strong> - On November 16th, 2022, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hour. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/122063322022-10-20T00:30:13Z2022-10-20T00:30:13ZSplunk Planned Maintenance<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Scheduled</strong> - On October 19, 2022, at 23:30 UTC, Deepwatch is performing planned maintenance of Splunk for a duration of 1 hour. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/107365112022-08-04T01:30:34Z2022-08-04T01:30:34ZSplunk Planned Maintenance<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Scheduled</strong> - On August 3, 2022, at 23:30 UTC, deepwatch is performing planned maintenance of Splunk for a duration of 2 hours. During this time you may have brief interruptions to search access, but log data and alerts will continue to function.</p>tag:status.deepwatch.com,2005:Incident/104533032022-07-16T11:00:27Z2022-07-16T11:00:27ZDeepwatch ServiceNow Planned Network Maintenance<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>23:05</var> UTC</small><br><strong>Scheduled</strong> - On July 16th 2022 at 03:00 UTC (July 15th 2022 at 23:00 EDT), ServiceNow support will begin performing a network upgrade in their U.S. data centers for a duration of 8 hours. This is a reschedule of a previously planned network upgrade window.<br /><br />During this window, deepwatch.service-now.com may be inaccessible for multiple brief periods. ServiceNow support expects 1-3 brief interruptions to service that will happen within the maintenance window, but total downtime should not exceed 20 minutes over the 8 hour maintenance window. During these brief interruptions, deepwatch.service-now.com may be unreachable or may have slow response times. deepwatch.service-now.com will automatically return to normal availability and performance between the 1-3 brief service interruptions, as well as after the maintenance window has been completed.</p>